Seva Drop takes your privacy seriously and treats all financial information about any transaction you have with the organization as highly confidential. In addition, Seva Drop does not share e-mail addresses or phone numbers of any of our donors or constituents.

The organization deeply values all contributions to sustain our mission. To protect the privacy of our donors and their special relationship with Seva Drop, we maintain the following policies:

• We may request personal information such as name, phone number, email address, and credit card number ONLY to accept donations.
• Your information will not be used for any other purpose without consent.
• We do not trade or sell your personal data to third parties.
• Anonymous donations are supported.
• Donors may opt out of solicitations or newsletters at any time.
• We do not collect or distribute visitor information from our website.
• All data is encrypted using 256-bit AES technology.
• Access to data is secured with strong authentication protocols.
• Our servers are PCI DSS compliant with SSL encryption and advanced security infrastructure.

Donor Rights and Commitments

• Understand Seva Drop's mission and use of donations.
• Relief funds will be used for feeding; excess may go to child nutrition programs.
• Be informed about the board’s identity and responsibilities.
• Access to financial statements.
• Receive acknowledgment and recognition.
• Expect donation confidentiality as per law.
• Professional conduct from all representatives.
• Clarity on whether fundraisers are staff, volunteers, or contractors.
• Option to opt out of shared mailing lists.
• Ask questions and receive truthful responses.

Donation Refund Policy

If a donation is made in error or needs to be canceled, Seva Drop will:

• Respond within 7 working days of the complaint.
• Require refund requests and proof of deduction within 2 days.
• Request return of receipt if already issued.
• Not issue refunds if tax exemption certificates are already provided.
• Note: International donations may take longer to refund.

Information We Collect

Seva Drop collects donor information for processing payments and communication, including:

• Name, donation amount, email, phone, comments, etc.
• Details visible on checks or provided through online payment platforms.

Third-Party Service Providers

We work with trusted payment processors and service providers. Donors should review those platforms’ privacy policies directly. We may securely share donor data with partners supporting our operations.

How We Use Donor Information

• Issue receipts and send thank-you messages.
• Update donors about future initiatives.
• Conduct internal research and recordkeeping.
• Comply with government reporting requirements.
• Use anonymized data for promotional purposes.
• Publicly recognize donors unless anonymity is requested.

Security

We implement strong access controls, encrypted data transfers, and security monitoring to protect donor information from unauthorized access, alteration, or misuse.

Other Disclosures

Seva Drop may disclose donor information if required by law or to protect our legal rights, safety, and obligations.

Policy Updates

This Donor Privacy Policy may be updated periodically. All changes will appear on this page, and major updates may be communicated through appropriate channels.

Data Retention

We retain donor information as long as needed for legal, operational, or regulatory reasons (e.g., tax compliance).

Your Rights

• Request access to your personal data.
• Request corrections to inaccurate information.
• Request deletion of your data (where not legally required to retain).